By placing an order, You confirm that You have read, understood and accepted these following policy.
30-Day Exchange & Return Policy
If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please
contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved
then you can return the glasse to us with the order number on the packaging(The order number is very important on
the packaging,because we need to return your money accroding the correct order number).Of course we will be sending
a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we
review the case,our customer service team will review the request and will send further instructions.
Dilicn reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.
Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the eyewear quality has problems).
Return&Exchange Service Procedure:
1.Please login to your Dilicn account and locate the order you are not satisfied with.
2.Please contact Dilicn support.Please select the service type, either an Exchange or Refund. Choose the specific frame and describe the
issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.For
damaged/defective glasses, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours
(48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this
folder. Please follow the instructions that are provided by our customer service representative.
My glasses were damaged on arrival. What can I do?
We will take full responsibility for Damaged goods problems and we can remake totally free or offer a full refund.
Please contact us immediately, and provide us with your order number, frame number, along with pictures of the damaged item.
The glasses received are not what I ordered!
We will take full responsibility if we have not fulfilled your order according to your order details: prescription, frame (color, and style), and lens type
(thickness, color, and coatings). If the prescription is incorrect, please send us a photo of your original prescription, along with the order number,
and frame number. If you received the wrong frame, please send us a photo of it, along with your order number and frame number.
I received glasses with missing parts or defects.
If you received glasses with missing parts, please send us a photo, along with your order number and frame number.
If your glasses have defects, please send us photos of defects, along with your order number, and frame number.
If you are missing parts or the glasses have little defects that will not affect normal wear, and you'd like to accept
the glasses,we can send you a voucher or partial-refund as compensation.
The glasses are broken after wearing less than 30 days.
If your glasses are subsequently faulty due to the workmanship/quality of the materials within 30 days of receiving them,
a new pair will be remade and resent to you at no additional cost to you. Or alternatively we can send you a discount code to
put towards the purchase of new glasses and include free shipping with Dilicn.
The frame size is too big for me, so I can not see out of them.
Working out the right frame size is a common issue when purchasing glasses online. Measure your glasses to confirm the frame size,
and contact us within 30 days of receiving these original glasses. Please just send them back to us or exchange new item for you.
Just please note that you will be responsible for paying for your own shipping costs for returning your item.
The glasses are good, but I do not think they look good on me.
If you do not like the style, the color, or the coatings, please contact us within 30 days of receiving the glasses. Please just send them
back to us or exchange new item for you.Just please note that you will be responsible for paying for your own shipping costs
for returning your item.
Oh, no! I entered the wrong prescription./I entered an expired prescription.
You only need to order a new lenses single with the corrcet prescription from Dilicn,then we will send the corrcet lenses to you.
You can exchange the lenses by your locat optics engineer.
- Please contact our Customer Support Team to ask for before returning.
- Address your return package to Dilicn Support, 10498 COLONEL CT.SUITE 104 MANASSAS, VA 20110, USA. 703-436-6432.
- The complete original packaging box is required when returning the goods so as not to affect our secondary sales.
- Frame color in reality may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds.
- Please note the frame size is manual measurement may have an error within 1-3mm.
- We do not provide a replacement service for Non-Dilicn purchased glasses.