Return Policy

Return Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

 

Cancellation

We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at high-mall.shop as long as it has not been shipped.

 

Return or Resend

Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.

You have two options:

1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please contact our support team via carlton@tuoshi.cn for more information.

 

You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

 

2.Resend:

if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.

If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost

 

 

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.

 

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